Welcome to Equiply.

We want you to be completely satisfied with your purchase. Please read our policy below regarding returns and exchanges carefully before making a purchase.

We operate a strict defective-only return policy.

Policy Type:

Defective Products: We accept returns only if the item you received is defective, damaged, or faulty upon arrival.

Change of Mind: We do not accept returns for change of mind, incorrect size selection, or items no longer wanted.

Exchanges Policy: We do not offer product exchanges under any circumstances.

How to Report a Defective Item:

If your product arrives damaged or defective, you must notify us immediately so we can resolve the issue.

• Contact Window: You must report the defect within 14 days of receiving your order.

• How to Contact Us: Email our support team at support@equiply.uk.

• Required Information: Please provide your order number, a description of the defect, and photographic evidence of the damage.

Inspection and Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.